Practice 04

Support Operations

Ongoing system care. Not an afterthought, but a discipline. We keep production healthy so your team can focus on building.

  • Monitoring
  • Security hardening
  • Scalability
  • Incident response
What's included

Practice areas

System Maintenance & Monitoring

Proactive upkeep, dependency management, and observability so issues surface before they become incidents.

Security Posture & Hardening

Practical security improvements, not compliance theater. Patching, access controls, and vulnerability remediation.

Scalability Planning

Identifying bottlenecks before they bite and building the infrastructure headroom you'll need next quarter.

Incident Response Support

On-call escalation paths, runbooks, and hands-on support when things go wrong in production.

Industry specialization

Transportation systems integration

EDI and API integration for transportation operations, with deep experience connecting common carrier and fuel retailer systems. Orders, dispatch, delivery records, billing, and fleet data working together.

Explore transportation integrations
Case studies

Work in this practice

Riyex has run Spentra's full AWS environment for over six years (EC2, RDS, ElastiCache, Lambda, and API Gateway) with PCI DSS maintained continuously. Spentra's engineering team stays focused on Money Earned while we keep the platform underneath it patched, monitored, and on-call.

6+ yrs
Continuous support operations
24/7
Monitoring and on-call coverage
<15min
Incident response SLA
Read case study
FAQ

Common questions

What does support operations cover?

Proactive maintenance and monitoring, security hardening, scalability planning, and incident response. The discipline of keeping production healthy so your team stays focused on building.

Can you run systems you didn't build?

Yes. We have run Spentra's full AWS environment for over six years and later rewrote its core API from a Ruby monolith to serverless. Taking ownership of an existing system is a normal starting point, not an exception.

Do you support compliance-bound environments?

Yes. We have maintained PCI DSS continuously for years in a production payments environment, with the patching, access controls, and audit posture that requires.

What does incident response look like?

Monitoring that surfaces issues before they become incidents, runbooks for the ones that happen anyway, and on-call escalation with response measured in minutes, not mornings.

Get started

Need support operations?
Let's talk.

Tell us what you're working on. We reply within one business day, usually from the engineer who'd run the engagement.

Book a callor email hi@riyex.com