Support Operations
Ongoing system care. Not an afterthought, but a discipline. We keep production healthy so your team can focus on building.
Practice areas
System Maintenance & Monitoring
Proactive upkeep, dependency management, and observability so issues surface before they become incidents.
Security Posture & Hardening
Practical security improvements, not compliance theater. Patching, access controls, and vulnerability remediation.
Scalability Planning
Identifying bottlenecks before they bite and building the infrastructure headroom you'll need next quarter.
Incident Response Support
On-call escalation paths, runbooks, and hands-on support when things go wrong in production.
Work in this practice
Fractional Chief AI Officer for a mid-market insurance carrier
Stepped in as Halberd Mutual's fractional Chief AI Officer. Set company-wide AI strategy, governed AI/ML investments across the enterprise, and led execution on the high-impact initiatives the carrier could not afford to staff with a full-time hire.
Six years running Spentra's AWS environment under PCI DSS
Riyex has run Spentra's full AWS environment for over six years (EC2, RDS, ElastiCache, Lambda, and API Gateway) with PCI DSS maintained continuously. Spentra's engineering team stays focused on Money Earned while we keep the platform underneath it patched, monitored, and on-call.